It works or we fix it free.™
We don't make that promise lightly.
We know that behind every Zippo Windproof Lighter sent for repair is an owner depending on our promise to get it back in working order.
Whether a Windproof Lighter is 5 years, 25 years, or 50 years old, it will serve as a dependable source of flame for years to come - we guarantee it!
Any Zippo lighter you purchase from an official authorized dealer in Taiwan will enjoy comprehensive maintenance services with excellent management at our repair center.
We would like to remind you that repair services are not available for the wearing of the lighter's printing and finish, damage to the decoration and emblems, man-made damage, and damage caused by improper use. All lighters that require repair must be sent back to the repair center for comprehensive inspection and repair. Please be patient. And for details, please contact your local dealer.
For customers located in Taiwan, we only provide simple maintenance services, including basic operations such as consumables replacements. However, lighters that require functional repair must be returned to the original factory in the United States for professional repairs. This is because authorization to perform functional maintenance work is not given to the more than 180 Zippo agents around the world by the American original manufacturer. Therefore, lighters which require functional maintenance work required to be sent back to the original factory may take a longer time. We appreciate your understanding and patience. Zippo is proud of committing to providing the highest quality products and services to customers around the world.