Shipping policy
Ordering Information
- Please review the ordering rules below before purchasing. By submitting an order, you agree to the rules published on this website.
- Check the specifications, color and model of all items in your cart before submitting your order. Customized products cannot be cancelled, returned or exchanged after ordering.
- If an item is unavailable or out of stock, we will notify you by email or telephone.
- Returns and exchanges: the stated ordering rules do not accept returns or exchanges after dispatch except for defective or malfunctioning products. Returns or exchanges accepted for special reasons may incur packaging or refurbishment charges.
- Delivery hours are Monday to Friday, 9:00–16:00. Please let us know if you cannot receive deliveries on weekdays.
- The website reserves the right to determine whether an order is accepted and to resolve disputes concerning orders.
Shipping Information
Home deliveries are handled by SF Express, Black Cat or Kerry TJ Logistics. The standard home-delivery charge is NT$150; remote-area charges are determined by the carrier.
Convenience-store pickup with payment is available through the listed participating chains: Hi-Life, 7-Eleven and FamilyMart. Under the published rules, deliberately failing to collect an order may result in account suspension and potential civil or criminal liability.
Customer service: 02-8630-1884, Monday to Saturday, 9:00–18:00.
Standard shipping charges depend on order contents and weight:
- Home delivery: NT$150.
- Convenience-store pickup: NT$70.
Oversized items may incur additional charges. Zippo reserves the right to change shipping charges.
Dispatch times
- Standard products: dispatch within two working days.
- Customized products: dispatch within five to ten working days.
Orders are dispatched on working days, Monday to Friday.
