01 Choose the right route
For incorrect, missing or damaged new items, contact the purchase channel first. For a product already in use, check its troubleshooting and maintenance guide, then confirm service scope, costs and shipping if inspection is needed.
02 Before sending
- Prepare the model, purchase information, symptoms and photos.
- Ask support whether operation or maintenance can resolve the problem.
- Confirm inspection, consumable and shipping costs, then complete the repair form.
- Confirm safe shipping for the fuel or battery involved.
- Approve the proposed handling after inspection or quotation.
Before sending your product for repair
Use the video and illustrated guide for your product. Contact customer service if the issue persists.