Make your Zippo personal.

Send the model or product link, quantity, exact wording or original artwork, font, position code, preferred size, any accessories and your desired delivery date. We will confirm delivery and contact details when arranging the order.

Customization depends on the material, coating, existing design and chosen process. A blank area does not automatically mean it can be customized. Confirm the workable area and expected finish with us before ordering the service.

Pricing depends on the item, quantity, design complexity, position and process. Check the item price, customization fee, optional accessories and delivery charge before paying. Buying a standard product alone does not include customization.

Send your requirements → confirm the process and quote → place and pay for the order as directed → review the design proof → approve it for production → dispatch after completion. Payment is followed by proof approval before production.

Send a clear original AI or JPG file rather than a chat screenshot or repeatedly compressed image. For photo or colour printing, approximately 300 dpi at the intended print size is a useful starting point, subject to artwork review. Make sure you have permission to use the supplied content.

Use the font and position charts in our customization guide. Send the position code and preferred size, for example B5 for the centre of the front lower case. Lettering, symbols and curved surfaces can limit the result; include a sketch for a special position. Check the supported language in the font chart; English-only fonts cannot be applied directly to Chinese text.

Read the full guide →

Check the model and quantity, names and dates, spelling and capitalization, punctuation and line breaks, font, position, size and process. Send all requested changes together. When everything is correct, clearly confirm that you approve this proof for production.

The current process includes three minor proof revisions. Changing the item, redesigning the artwork, adding an area or changing the process may require a revised quote and schedule. Any additional charge will be explained for your approval first.

The overall process generally takes about 7–10 business days for requirements, proof approval and production. Timing varies with complexity, revisions, response time and scheduling; delivery is additional. Tell us about gift deadlines or bulk orders when requesting a quote.

The proof confirms the content and layout. Colour, contrast, texture and line detail depend on the base material, finish, process and screen. Engraving is not necessarily black as shown in a proof. Discuss any specific finish requirements before approving it.

Contact us immediately so we can check whether the order is in design, approved or already in production. Completed design work or production may incur costs. We will explain the available changes, charges and any refund based on progress and the terms agreed in advance.

Items made to your requirements and disclosed before purchase as excluded from Taiwan’s seven-day cancellation right are generally exempt from that right. This does not remove your rights if the item is defective, incorrect or differs from the approved proof. Contact us for assistance.

Taiwan cancellation-right rules ↗

Keep the packaging and send the order number, approved proof, full-item photos and close-ups of the issue. Describe the difference so we can compare the item with the approved design. Do not sand, repaint or modify it before assessment.