01 Official channels
- Phone: 02-8630-1884
- Email: service@zippo.tw
- Official LINE support ↗
Messages received outside service hours or on holidays are handled after service resumes. Confirm current hours and receiving instructions before visiting or sending a product.
02 Details to include
- Orders or delivery: purchase channel, order number and description.
- Product or repair: model, purchase date, symptoms and photos.
- Customization: model, quantity, text or original artwork, placement and desired arrival date.
- Payment issue: payment time and a redacted transaction screenshot; never send full card details, passwords or verification codes.
03 Business gifts and retail enquiries
For business gifts, send the company name, quantity, budget range, purpose, artwork and required date. For retail cooperation, provide company and contact details, proposed channels and how you plan to sell. Taiwan support will assess the enquiry; do not use a US-only retail application.
04 Other channels and regions
For Taiwan website, Shopee or store purchases, identify the original channel. Products bought or used abroad require the relevant regional contact and model check. Orders, promotions and warranty arrangements are not assumed to be interchangeable across regions.