Zippo Knowledge & Support
Find complete guides to products, orders, repairs, customization and the Zippo story.
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Contact us01 Product information
Use, care, inserts, hand warmers and safety documents.
- Windproof lighter guide
- Getting started
- Refilling a lighter
- Replacing a flint
- Wick care and replacement
- Case cleaning and care
- How windproof design works
- Choosing fuel and consumables
- Date codes and bottom stamps
- Product and collecting glossary
- Finish and decoration characteristics
- Insert selection and use
- Yellow flame and pipe butane inserts
- Torch insert filling and fit
- Double arc operation and charging
- Bit Safe utility inserts
- Hand warmer guide
- Using a fuel hand warmer
- Refilling a hand warmer
- Fuel hand warmer FAQ
- Rechargeable warmer FAQ
- Other products and official resources
- Official product manuals
- Safety data sheets (SDS)
- Downloads
- Product sourcing and authenticity
02 Order help
Payment, delivery, returns and order questions.
03 Warranty & repair
Troubleshooting, service scope, repairs and costs.
04 Customization
From product selection and artwork to approval and after-sales support.
05 About Zippo
History, collecting, culture and related brands.
06 Contact us
Official support, where to buy and business enquiries.