ZIPPO Electric Shaver Warranty & Repair
ZIPPO Electric Shaver Warranty & Repair
ZIPPO electric shavers are covered by a 1-year limited warranty from the verifiable date of purchase. To protect your after-sales rights, please keep your invoice, shipping document, order record, or other valid proof showing the purchase date and sales channel.
What Does the 1-Year Limited Warranty Mean?
If the product develops a non-user-caused functional defect during normal use and in accordance with the product instructions, we will arrange an inspection. If the issue is confirmed to be a product-related functional defect, we will provide repair, parts service, or another appropriate after-sales solution depending on the actual condition.
A 1-year warranty does not mean every type of damage is repaired free of charge, nor does it mean a defective product will automatically be replaced with a new one. Final eligibility for free warranty service is determined after inspection.
Please Keep Proof of Purchase
To confirm whether the product is still within the 1-year warranty period, please retain at least one of the following:
- Purchase invoice or receipt
- Shipping document / packing slip
- Order record from the ZIPPO Taiwan website, Shopee Official Flagship Store, or an authorized sales channel
- Other valid proof that clearly identifies the purchase date, product model, and sales channel
If no valid purchase record can be provided or verified, we may be unable to confirm whether the product is still within the 1-year warranty period and therefore cannot automatically apply free warranty service.
You may still contact us for product inspection even if the warranty period cannot be verified. We will advise the next step based on the actual condition.
What May Be Covered by Warranty?
- Failure to power on during normal use
- Failure to charge during normal use
- Power-function malfunction
- Motor or other main functional malfunction
- Other functional defects confirmed by inspection to be product-related
What Is Not Covered by Free Warranty Service?
Consumables and Normal Wear
- Normal wear of the shaving head, foil, or other consumable parts
- Gradual reduction in shaving performance caused by normal use
Appearance and Signs of Use
- Scratches, abrasion, discoloration, or ordinary signs of use
User-Caused or External Damage
- Drops, impacts, or crushing
- Foil dents, breakage, or deformation caused by external force
- Damage caused by improper water exposure, prolonged immersion, or use contrary to the instructions
Unauthorized Disassembly or Repair
- Self-disassembly, modification, or replacement of the built-in battery
- Damage caused by repair or disassembly by an unauthorized service provider
If You Experience a Problem, Check These First
Will Not Power On
Check the battery level, travel lock, and charging status first. If the shaver still does not power on after recharging, contact after-sales service.
Poor Shaving Performance or Hair Pulling
Clean the shaving head and foil, check for deformation or damage, and make sure the battery is sufficiently charged. Contact after-sales service if the issue continues.
Will Not Charge
Check the charging cable, power source, outlet, and make sure the charging port is clean and dry. If the shaver still will not charge with a known-working charging setup, arrange an inspection.
Abnormal Noise
Turn the shaver off, clean the shaving head, and reinstall it correctly. Stop using the product if abnormal noise continues.
Stop Using the Product Immediately If You Notice
- Smoke
- Burning smell or other obvious unusual odor
- Abnormal overheating
- Suspected battery swelling
- Obvious abnormal behavior while charging
- Cracked housing or suspected electrical leakage
If any of the above occurs, stop using and charging the product immediately. Do not disassemble or repeatedly test it. Contact ZIPPO Taiwan after-sales service.
What to Prepare for Repair Service
- The electric shaver and any accessories related to the reported issue
- Invoice, shipping document, order record, or other valid proof of purchase
- Product model, purchase date, and sales channel
- Description of the issue
- Photos or video of the issue, if available
What Happens After We Receive the Product?
We will inspect the product appearance, shaving head and foil condition, functional issue, signs of impact, water ingress, unauthorized disassembly, and warranty status based on the purchase date. After inspection, we will advise whether the case is covered by warranty, whether consumable parts need replacement, whether repair is possible, whether charges may apply, and the recommended next step.
Reminder: ZIPPO electric shavers have a 1-year limited warranty. This is different from the lifetime functional warranty policy for ZIPPO windproof lighters.
