01 Before ordering
Is this item in stock?
Check availability on the product page. For larger quantities, a specific production year or a gift deadline, send us the model number and quantity so we can confirm availability and dispatch timing.
- Check the model, colour, quantity and specifications, including whether fuel or accessories are included.
- For customization, obtain a quote first; purchasing a lighter alone does not include engraving or printing.
- Review delivery details, total cost and any required arrival date before ordering.
02 Payment methods
Which payment methods can I use?
Payment options include credit card (TapPay), Apple Pay, LINE Pay, cash on delivery and bank transfer / ATM, subject to availability at checkout. For Apple Pay or LINE Pay, select TapPay (credit card), then choose the wallet on the TapPay payment page. For bank transfer, select Bank transfer / ATM directly; TapPay is not required.
Why can’t I see Apple Pay at checkout?
Apple Pay appears on the TapPay payment page after you leave Shopify checkout. Use a compatible Apple device with Apple Pay set up and Safari. If the option is still missing, tell us your device and browser version so we can help.
How do I use LINE Pay?
Select TapPay (Credit Card) at checkout, then choose LINE Pay on the TapPay payment page and follow the authorization steps. Return to your order to check the payment result. If the status has not updated, contact us before paying again.
03 Check the result
Keep your order number and confirmation, then return to the order page to check its status. A bank notification alone does not confirm that the store has updated the order. Check the email address used at checkout and the spam folder if the confirmation is missing.
What if payment fails or my order does not update?
Please do not pay again immediately. Send your order number, payment time and a transaction result screenshot with sensitive details hidden. Never send a full card number, security code, password or one-time verification code.
04 Discounts and add-ons
- Enter and apply the promotional code at checkout. Automatic discounts depend on the eligible items.
- Check dates, eligible products, quantity or spending requirements and combination rules.
- Review discounted merchandise and shipping totals again after removing an item or changing quantities.
How are offers, add-ons and shipping discounts calculated?
Review the discounts and shipping shown in your cart and at checkout. Add-on offers depend on qualifying products, quantities and campaign terms. Removing a qualifying item may change the discount. Contact us with a cart screenshot if the total differs from the stated offer.
05 Changes and account help
Can I change or cancel my order?
Contact us promptly with your order number and requested change. We will check whether dispatch or customization has begun. Orders already dispatched follow the applicable delivery and return process; custom orders also depend on progress and the terms agreed in advance.
Provide the order number and contact details used at checkout. Orders from this website, Shopee and other marketplaces must be checked through their original channel. A US Zippo account does not display Taiwan orders. Use the login or verification process shown on this store and never send passwords or verification codes to support.
06 Invoice and purchase records
Keep the order confirmation, invoice or receipt for service enquiries. For a company invoice or correction, check the available checkout fields or contact support with the order number. Issuance and corrections depend on the actual order.