01 Options and delivery cost
Can I choose home delivery or convenience-store pickup?
Use the delivery options available at checkout. Product type, fuel restrictions, destination and order contents can affect eligibility. Confirm delivery for a custom order when requesting a quote. Marketplace delivery options may differ from our website.
Use the cart, checkout and current promotion terms to confirm delivery cost, free-shipping thresholds and available destinations. Fuel, butane, battery products and some locations may restrict carrier options.
02 Dispatch and arrival
When will my order ship?
Dispatch depends on stock, payment confirmation and order details. Standard and custom items have different processing times. Contact us before ordering if you need delivery by a specific date. Dispatch timing does not include transit time.
Customized products must complete design approval and production first. The usual overall customization process is approximately 7–10 business days, excluding delivery. Confirm gift deadlines and larger orders with support.
03 Recipient details and tracking
What delivery information do you need?
For home delivery, provide the recipient’s name, phone number and full address. If store pickup is available, enter the required store name and code at checkout. Contact us promptly to correct details before dispatch.
Why is tracking unavailable after packing?
Packed items may still be waiting for collection. Tracking can also take time to update after handover. Check your order notification and contact us with the order number if there is no progress.
04 Check the parcel
- Check the model, quantity, accessories and packaging.
- For missing, incorrect or damaged items, retain the parcel and take clear overall and detail photos.
- Send the order number and a description to official support. Stop use if there is leakage or abnormal heat.
05 Returns and customized products
Taiwan distance purchases generally have a statutory seven-day withdrawal period after receipt, except qualifying exceptions disclosed in advance. Notify official support within the applicable period with your order number and request; support will explain return handling and refunds.
Can a custom item be returned?
Items made to your requirements and disclosed before purchase as excluded from Taiwan’s seven-day cancellation right are generally exempt from that right. This does not remove your rights if the item is defective, incorrect or differs from the approved proof. Contact us for assistance.
How do I request a return or after-sales support?
Contact us with your order number, purchase date and a description of the issue. Cancellation rights depend on applicable law and the type of item. Include photos for defects, faults, wrong or missing items. Marketplace purchases also follow the original platform’s process.
Keep accessories and packaging while inspecting the item. Withdrawal rights, any loss in value and refund scope depend on the actual circumstances and applicable law. Dispatch alone does not exclude every return.