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Zippo Knowledge & Support

01Product information 02Order help 03Warranty & repair 04Customization 05About Zippo 06Contact us

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Zippo Knowledge & Support/About Zippo/Brand story overview

About Zippo

Brand story overview

History, collecting, culture and related brands.

Knowledge navigation

01 Product information

Windproof lighter guide
Getting started
Refilling a lighter
Replacing a flint
Wick care and replacement
Case cleaning and care
How windproof design works
Choosing fuel and consumables
Date codes and bottom stamps
Product and collecting glossary
Finish and decoration characteristics
Insert selection and use
Yellow flame and pipe butane inserts
Torch insert filling and fit
Double arc operation and charging
Bit Safe utility inserts
Hand warmer guide
Using a fuel hand warmer
Refilling a hand warmer
Fuel hand warmer FAQ
Rechargeable warmer FAQ
Other products and official resources
Official product manuals
Safety data sheets (SDS)
Downloads
Product sourcing and authenticity

02 Order help

Ordering and payment
Discounts and add-ons
Changes and account help
Delivery, receiving and returns
Frequently asked questions

03 Warranty & repair

Repair and warranty overview
Lighter troubleshooting
Windproof lighter guarantee
Service by product type
Repair process and costs
Taiwan after-sales support
Torch insert troubleshooting
Arc insert troubleshooting

04 Customization

Complete customization guide
Customization order process
Methods, fonts and placement
Proofs, timing and important details
Artwork preparation and permission
Proof approval checklist
Changes, cancellation and after-sales

05 About Zippo

Brand story overview
The history of Zippo
Collecting guide
Collecting Zippo lighters
Zippo in the movies
The Zippo Car
The Zippo Jeep®
Long-term use and brand responsibility
The Zippo family of brands
Zippo/Case Museum

06 Contact us

Contact Taiwan support
Business and retail enquiries
Where to buy
Taiwan retail locations
Official online channels
International purchases and support

On this page

Brand story overview
The history of Zippo
Collecting guide
Collecting Zippo lighters
Zippo in the movies
The Zippo Car
The Zippo Jeep®
Long-term use and brand responsibility
The Zippo family of brands
Zippo/Case Museum

Continue reading

Brand story overview
The history of Zippo
Collecting guide
Collecting Zippo lighters
Zippo in the movies
The Zippo Car
The Zippo Jeep®
Long-term use and brand responsibility
The Zippo family of brands
Zippo/Case Museum

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Zippo Knowledge & Support

Product knowledge and Taiwan service information in one place.

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